Privacy Policy

Effective Date:  January 6, 2025
Last Updated:  January 6, 2025

Hourglass Leadership, LLC (“we,” “us,” “our”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our downloadable software application (the “App”) and associated services. By using the App, you agree to this Privacy Policy.  If you do not agree, please discontinue use immediately.

1. Information We Collect

We collect information necessary to provide, enhance, and secure the App and its services.

1.1 Personal Information

When you register or use the App, we may collect:

  • Identifiers: First and last name, email address, phone number.

  • Billing Information: Mailing address, billing address, and payment details (processed securely via Stripe).

1.2 App Usage Data

  • User-Entered Data: All data manually entered into the App is stored online and accessible to authorized users within your organization based on role-based permissions.

  • Error Logs: We collect anonymized error logs to identify and resolve technical issues.

1.3 Device and Technical Information

When you use the App, we may automatically collect:

  • Device type, operating system, and browser type (if using the web interface).

  • IP address to assist with functionality and security.

1.4 Sensitive Data

We do not intentionally collect sensitive personal data (e.g., health, religious beliefs, or biometric data). If such data is provided voluntarily, it will be processed only with your explicit consent and used solely for its intended purpose.

2. How We Use Your Information

We process your information to:

2.1 Provide Core Services

  • Enable App functionality, including data synchronization and user role-based permissions.

2.2 Process Payments

  • Securely process subscription fees and one-time setup charges via Stripe.

2.3 Improve User Experience

  • Analyze anonymized logs to enhance App performance and reliability.

2.4 Communicate with You

  • Send essential account updates, notifications, and respond to support inquiries.

2.5 Legal Compliance

  • Comply with applicable laws and regulations and enforce our Terms of Use.

3. Sharing Your Information

We do not sell or rent your personal data. We share your information only in the following circumstances:

3.1 Service Providers

  • Stripe: For payment processing. Please refer to Stripe’s Privacy Policy.

  • Aezion: As our technical service provider, Aezion may access user data to perform maintenance, troubleshooting, and other support tasks.

3.2 Within Your Organization

  • User-entered data is accessible by authorized personnel in your organization, based on configured permissions.

3.3 Legal Requirements

  • We may disclose your data to comply with legal obligations, such as responding to subpoenas, court orders, or regulatory inquiries.

3.4 Business Transfers

  • If the App or its assets are sold, merged, or transferred, your information may be included in the transaction under the same privacy protections.

4. Your Rights and Choices

4.1 Access and Updates

  • You can view and update your personal information through your account settings.

4.2 Data Deletion

  • You may request data deletion by contacting us. Deleted data may be retained in a “soft delete” state for auditing purposes unless explicitly requested for permanent removal.

4.3 Data Portability

  • Upon request, we can provide your data in a portable, machine-readable format.

4.4 Communication Preferences

  • You may opt out of non-essential communications by following the unsubscribe link in emails or contacting us directly.

5. Data Retention

We retain your information for as long as needed to provide services or comply with legal obligations:

  • Active Accounts: Data is retained while your account is active.

  • Inactive Accounts: Retained for up to one year, or as may be deemed necessary, for support and compliance purposes.

  • Soft Deletes: Data marked for deletion is stored in a non-accessible state for auditing.

  • Payment Information: Retained only for as long as necessary for transaction processing and legal compliance.

6. Data Security

We prioritize the security of your data using:

  • Encryption: All sensitive data, including payment information, is encrypted during transmission and storage.

  • Access Controls: Data access is restricted to authorized personnel based on role-based permissions.

  • Security Protocols: Aezion implements strict security measures, including regular audits, firewalls, and secure servers.

While we strive to protect your information, no system can guarantee absolute security.

7. Children’s Privacy

The App is not intended for children under 13 years of age. If we learn that we have collected data from a child under 13, we will delete it promptly.

8. Cookies and Tracking

The App does not currently use cookies or other tracking technologies. If such features are added in the future, we will notify users via this Privacy Policy and provide an option to manage preferences.

9. International Data Transfers

The App is intended for use in the United States. International users access the App at their discretion, and no formal data transfer mechanisms are currently implemented.

10. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal requirements. Significant updates will be communicated via email or through the App. Continued use of the App after updates constitutes acceptance of the revised policy.

11. Contact Us

If you have questions or concerns regarding this Privacy Policy, please contact us:

  • Email: hourglassleadership@gmail.com

  • Phone: (530) 615-8188

  • Mailing Address: 226 Bacacita Farms Road Abilene, TX 79602

12. Additional Provisions

12.1 User Responsibilities

  • Users are responsible for maintaining the confidentiality of their account credentials.

12.2 Limitations of Liability

  • We are not liable for unauthorized access due to user error, device vulnerabilities, or third-party breaches outside our control.

12.3 Mediation

  • Dispute Resolution: Any dispute, controversy, or claim arising out of or relating to this Privacy Policy, including its breach, interpretation, or validity, shall first be submitted to mediation before a mutually agreed-upon mediator. The mediation will take place in Abilene, Texas or virtually if both parties agree.

  • Mediation Costs: Each party shall bear its own costs and expenses related to the mediation, and the fees of the mediator shall be shared equally.

  • Good Faith Effort: Both parties agree to participate in the mediation in good faith and to make reasonable efforts to resolve the dispute amicably.

  • Non-Binding: The outcome of the mediation shall not be binding unless agreed to in writing by both parties.

  • Right to Seek Additional Remedies: If mediation does not resolve the dispute within 30 days, either party may pursue other remedies in accordance with the governing law outlined in this Privacy Policy.